SemesterFall Semester, 2019
DepartmentForeign Language Center
Course NameEnglish Elective: Workplace Communication
InstructorJIN JIA XIN
Credit3.0
Course TypeElective
Prerequisite
Course Objective
Course Description
Course Schedule































































































































































週次



Week



課程主題



Topic



課程內容與指定閱讀



Content and Reading Assignment



教學活動與作業



Teaching Activities and Homework



學習投入時間



Student workload expectation



課堂講授



In-class Hours



課程前後



Outside-of-class Hours



1



Introduction



Socializing



Worksheet



3



4.5



2



Socializing



Looking after the 20 percent



Listening task and group discussion



3



4.5



3



Job-hunting



Resume writing



Mini-lecture; Homework: Resume



3



4.5



4



Job-hunting



Cover letter writing



Mini-lecture; Homework:



Cover letter



3



4.5



5



Branding



Going Global



Case study;



Case study summary exercise



3



4.5



6



Branding



Brand Wars



Listening task and group discussion



3



4.5



7



Innovation



The Lateral Thinker



Case study;



Case study summary exercise



3



4.5



8



Innovation



Innovating to Zero!



Group discussion Teleconference practice



3



4.5



9



Business correspondence



Rules of



formal email writing



Mini-lecture and in-class worksheets;



3



4.5



10



Business correspondence



Inquiry & Reply



Mini-lecture and in-class worksheets;



Group writing



3



4.5



11



Cross-cultural awareness



Italian-Swiss Breakdown



Case study;



Teleconference practice



3



4.5



12



Cross-cultural awareness



What’s in a Handshake?



Case study;



Homework:



Case study summary



3



4.5



13



Business correspondence



Complaint & Reply



Mini-lecture and in-class worksheets;



Group writing



3



4.5



14



Leadership



She’s the Boss



Listening task & group discussion



3



4.5



15



Performance test



Mock teleconference calls



Individual speaking test



3



4.5



16



Performance test



Guidelines of oral presentations



Group presentations of term project



3



6



17



Performance test



Guidelines of oral presentations



Group presentations of term project



3



6



18



Paper-pencil



Final Exam



Listening and writing components



 



3



6



Teaching Methods
Teaching Assistant

1. Make copies of handouts.



2. Grade quizzes.



3. Register quiz points.



4. Convert and edit files


Requirement/Grading

You are expected to:



- participate actively in all in-class activities and discussion;



- preview assigned material;



- attend each class and be on time;



- take an individual speaking test;



- conduct a group oral presentation;



- hand in writing assignments;



- attend a final examination.



 



Your final grades are determined by the following course components:




  • Individual speaking test: 10%

  • Group oral presentation: 20 %

  • Final examination: 20 %

  • Writing assignments (one each: case study summary, resume,andcover letter): 30%

  • Attendance (10%), class participation (10%): 20 %



 



ASSIGNMENTS AND REQUIREMENTS



Attendance



Attendance will be recorded in every class, when possible. Habitual lateness and unauthorized use of cell phone will also jeopardize your attendance records. A leave of absenceshould be arranged beforehand or soon afterwards with proper documentation.



Participation



Class participation refers to your active involvement in the class activities including your in-class questions to the instructor, insights and comments regarding class content, responses to the instructor’s questions, and reactions to other students’ contributions.



Writing assignments



In addition to the periodic in-class writing exercises, individual- or group-based, you will complete three major writing assignments: (1) a case study summary, (2) a personal resume, and (3) a cover letter. The case study summary is based on one of the case studies conducted in class. A writing template and gradingrubrics will be provided in class. For the resume and cover letter, you will be asked to respond to an authentic, self-chosen job advertisement. Even with limited work experience, you are encouraged to list and to elaborate on your most favorable qualifications by closely examining your academic background and relevant experiences. All writing assignments are to be handed in on the due dates. No late hand-ins are accepted unless pre-approved.



Oral presentations



You will take one individual speaking test and give one group presentation. The individual test is based on your speaking performance in a mock teleconference call. For the group presentation, you will team up with 4 or 5 other classmates of your choice and develop a feasible solution to a long-standingproblem, which you identify, at a workplace. The group presentation should be approximately 20 minutes long, followed by a Q&A session. Specific guidelines and grading rubrics will be provided in class.



Examination



The final exam is a paper-&-pencil exam. All materials, including the readings, handouts, and audio-video exercises provided in class throughout the semester will potentially be included. No make-up exam will be given unless you obtain the instructor’s permission in advance.


Textbook & Reference

Supplementary materials:



Guffey, M. E., Du-Babcock, B., & Loewy, D. (2016). Essentials of Business Communication (3rd ed.). Cengage Learning.



Martin, J. N. & Nakayama, T. K. (2014). Experiencing Intercultural Communication (5th ed.). MacGraw-Hill.



Pilbeam, A. & O’Driscoll, N. (2010). Market Leader: Logistics Management. Essex, UK: Pearson Education Limited.


Urls about Course
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