SemesterSpring Semester, 2020
DepartmentGraduate Institute of Technology, Innovation & Intellectual Property Management, MA Program(TIM), First Year Graduate Institute of Technology, Innovation & Intellectual Property Management, MA Program(TIM), Second Year
Course NameStrategic Project and Operations Management
InstructorJENG JYH-FU
Course TypeSelectively
Course Objective
Course Description
Course Schedule







Course overview




Introduction to the Project and Operations Management

Term project assignment and grouping

Case: Public Clients Managing System Project




Topic: Project management – waterfall vs. scrum

Ivey Case: Binnj on the Apple iPad


Case# 9B10E024



Topic: Project organization structure

Ivey Case: Beijing EAPs Consulting Inc.


Case# 9B09C005



Topic: International project management

Ivey Case: MIA, Philippines

Case# 9B09M016



Topic: Project management planning practices (1)

Case: a hands-on practice





Spring Break (No class meeting)




Topic: Service operation, production optimization, operation efficiency

Harvard Case: Benihana of Tokyo

Case# 673057-PDF-ENG



Topic: Project management planning practices (2)

Case: a hands-on practice




Term Project Progress Report presentation




Topic: Supply chain management; logistics; purchasing

Ivey Case: Walmart Supply Chain Management


Case# 8B19D03



Topic: Global supply chain management

Ivey Case: Apple Inc.: Managing a Global Supply Chain


Case# 9B14D005



Topic: Supply chain strategy, distribution management

Ivey Case: Synnex International: Transforming Distribution of High-tech Products



Case# 9B08A019



Topic: Project management planning practices (3)

Case: a hands-on practice




Independent study (No class meeting)




Term Project Presentation

Per group: 15min presentation + 10min Q&A

Course review and wrap-up




Independent study (No class meeting)

Final Report Due - Electronic submission




Final Exam Week; Independent study (No class meeting)




Independent Study Term Project Assignment:

In this term project, students should take a critical observation on a real case in the field of Production and Operations Management and document it. The purpose of this project is for student to explore the operations function of an existing organization. There is relatively large freedom in the selection of topic. A student group is expected to select an organization and a process. This may be a service organization, a manufacturing organization, a government entity, a health service organization, etc. Students should conduct interviews with company to collect data/information that needed for the project.  Beside the above main part of the term project, students should apply project management practices to control this project.


The final output should include follows, if applicable:


· Briefly describe the organization or part of the organization that you will be using for this project.  What process(es) will you focus on? What product or service does it create?


· Overview and Environment: Describe the organization. What is the product or service? What are its competitive advantages? What are its operations competitive advantages? Describe the industry. Who are its primary competitors? How does the competitive environment affect its operations? Discuss the product’s location in the product life cycle.


· Process Description: Pick a product or service of this organization. What process strategy do they use to create this product/service? What are the inputs to this process? What transformational activities do they perform to add value? What are the outputs? Describe the process using a flow chart, a process activity chart, service system mapping, or value-stream mapping.


· Waiting-Line: Describe the waiting-line(s) used to process a product or service in the selected process. Describe the ‘customer’, ‘waiting line’, waiting line priority, ‘servers’.


· Quality: Describe the organizations approach to quality for the product/service. How do they ensure quality? Do they use any quality tools? Do they use inspections? 


· Process Layout: Describe the layout of the process. Draw the layout of the process.


· Supply Chain: Describe the organization’s supply chain. Who are its suppliers? Who are its customers? Do they outsource? What is its supply chain strategy? 


· Inventory: Describe the organizations inventory: raw material, WIP (work in process), MRO (maintenance, repair and operations), finished goods. Where in the process do they hold inventory? What are the plusses and minuses of holding inventory for this organization? How do they decide when to order and how much to order? Does the organization use any just-in-time or lean practices?


· Drawback and improvement plan: Please take a critical observation on your case’s production and/or operations’ processes. Identify drawbacks and propose an improvement plan.


· Project management documents: Aside from the main requirement of this term project, the student group should submit all project management documents, such as Gantt Chart, all Meeting Minutes, Implementation and Migration Plan, Issues Identification & Tracking Document, and Project Closing Report, to name a few but not limited to. All documents should keep in an online shared folder (Google Doc preferable) within a group, and the access should share to the instructor for review, comment, and grading purpose.


There are three major deliveries:


1. Progress Report Presentation

(Presentation on April 23; Presentation slides due 08:00, April 23 by e-mail:

Each group will have maximum 10 minutes to present the progress of their project. The presentation should start with the areas of study (company/ production/operation) and motivation to study on these areas. The group leader should submit the presentation slides by deadline.



2. Final Presentation

(Presentation on June 4; Presentation slides due 08:00, June 4)

The team should prepare a 15 minutes presentation that introduce your case and analysis. The group leader should submit the presentation slides by deadline.


3. Final Report

Each group should submit a written report that contains a cover page. The report should be 20 to 40 pages in length (excluding tables, figures, and references). References should be properly cited. The group leader should submit the report (in Word or PDF format) by 16:00, June 11.


Course Policies:

  1. Assignment and Grading:

    • Assignment is due exactly at the prescribed time. NO late assignment is accepted.

    • All assignments and reports should be your original work/concept.

    • Students are responsible for their own learning and performance. The outcome will be reflected on your final grade. The lecturer is not responsible on any of student’s arguments and will not change the grade.

  2. Attendance:

    • The attendance will be recorded in every single class.

    • If you come in class late or leave early, your attendance counts a half only.

    • Student leave (whether casual or sick leave) exceed 3 classes (include the first class) in the semester will automatically results FAIL in the final grade.

  3. Seating:

    • The seat will be fixed for the whole semester. This would help lecturer records the attendance and in-class performance.

    • You are required to present your name tag in front of your seat.

  4. Penalty for plagiarism will be extremely severe. Use your best judgment. If you are not sure about certain activities, consult the instructor. Standard academic honesty procedure will be followed and active cheating and/or plagiarism automatically results FAIL in the final grade.

  5. You are expected to come fully prepared to every class and responsible for everything discussed in class. Note your attendance and participation counts. You may receive a zero for absence or lack of participation.

  6. The laptop usage is prohibited in this class unless instructor request for lecturing purpose.

  7. Pay very careful attention to your e-mail correspondence. It reflects your communication skills. Avoid use non-standard English/Chinese in your e-mail message. In addition, it is recommended to indicate the class name and a brief summary of your question in the e-mail subject. For example,

Subject: Strategic POM - A question on homework

  1. I immediately discard anonymous e-mails.

  2. The ringing, beeping, buzzing of cell phones during class time is extremely rude and disruptive to your fellow students and to the class flow. Please turn all cell phones off or into silent mode prior to the start of class.

  3. For any disability accommodations needed for the course, please do not hesitate to notify the instructor for assistance.

  4. Information on this syllabus is subject to change with prior announcement.

Teaching Methods
Teaching Assistant

  • In-class participation         30%  (individual-based; see Course Policies: 2)

  • Homework assignment     20%   (group-based with consideration of individual participation)

  • Case contest                       20%    (individual-based)

  • Term project                 30%   (group-based with consideration of individual participation)

Textbook & Reference
Urls about Course